DDEO MCQ Test

Domestic Data Entry Operator

Quiz

 

1. An operator takes 3.5 hours to prepare 15 files given he commits no error in any of the files. How long will he take to prepare 30 error free files, if he commits one error in each file? The additional time required to correct an error is 1 minute.
   
   1.   6 hours and 30 minute
   2.   7 hours
   3.   7 hours and 30 minute
   4.   8 hours
2. You want to compress a file to a smaller size to transfer it. Which software will you use to compress it?
   
   1.   WinUndelete
   2.   WinDelete
   3.   WinZip
   4.   Winamp
3. What media will you use to store large amount of data (4000MB) to transfer to a different computer?
   
   1.   Floppy Disk
   2.   CD-ROM
   3.   DVD
   4.   Zip Drive
4. Which of the following is valid identity proof?
   
   1.   Credit Card
   2.   Debit Card
   3.   Driving license
   4.   Travel Card
5. You are filling an application form on a customer’s behalf because the customer doesn’t know how to read or write. Which of the following questions will you ask the customer to fill the field shown in the “Passage”?
   
   1.   Madam, are You married?
   2.   Madam, who are you married to?
   3.   Madam, do you have kids?
   4.   Madam, may I know your husband’s name?
6. A person calls in and asks a question which has to be answered by a different team. You transfer his call to the concerned team. How will you tag this call in your company’s database?
   
   1.   Transfer
   2.   Escalation
   3.   Complaint
   4.   Query
7. A customer named Rajeev visits your desk at 10 a.m. and says “Hi”. Which of the following is the most appropriate way to respond to this customer?
   
   1.   Good Morning Sir, How may I help you?
   2.   Hi Sir, May I know why have you come here today?
   3.   Hey Rajeev, How are you are doing today?
   4.   Hi, what do you want?
8. Which of the following is Not a hardware device?
   
   1.   Hard disk
   2.   Printer
   3.   Keyboard
   4.   Assembler
9. You are late on replying to a customer’s query and need more time to resolve it. What will you do?
   
   1.   Inform the supervisor about the delay
   2.   Not to do anything right now and apologize to the customer after the sending the final reply
   3.   Inform the customer about the delay and apologize
   4.   Delete the query as there is no solution
10. You deleted a file accidently. Where will you look for it?
    
    1.   It cannot be recovered
    2.   In Recycle Bin
    3.   In Find Files
    4.   In Control Panel